F.A.Q.

Product Information

Each piece is carefully designed by Australian artist, Bonita E. J. Vear. Teacup Girl products are created to be unique, one of a kind pieces.

Every individual piece is hand painted and hand assembled with care.

Please be aware all products will differ slightly due to variations in acrylic and the nature of handmade, artisan pieces.

Colours will be represented as accurately as possible, but there will be variations on different screens. 

All brooches come with rolling, c-lock safety pin back unless in the small pin category which features an easy to use c-clasp pin back.

Designs come securely packaged in our original Teacup Girl gift boxes, or securely pinned to a backing card with appropriate protection.

 

Refunds & Returns

Each brooch has a 100% quality guarantee. If you are at all unhappy with the quality of the product it is returnable for a full refund.

Please email customer service at customer-service@teacupgirl.com to arrange the return.

 

Shipping & Handling

Please allow up to 9 -14 business days processing time, as well as postal delivery time for your order.

If you provide us with an email address, we will send an email after purchase confirming your tracking number.

Although we are Australian owned and made, we are currently located in Thailand. Please allow for 10 working days to receive your parcel in the post. If you are in the U.S.A or New Zealand, please be advised your parcel may not arrive for up to a month due to the Thai Postal system.

If you wish to have your purchase arrive with Express shipping for any reason, please get in touch with our customer service and we can arrange for DHL or FedEx delivery. This option will come at an extra postage cost.

 

Combined Shipping

We will combine orders if they are addressed to the same name and address. 

Please email us within 24 hours of placing the order and we will refund any excess postage, and combine the orders.

 

Is there a limit to the number of each design that I can order?

We currently have a limit of 2 per design as we want everyone to have a chance to get something. This is because we are 100% handmade, and we can only make limited quantities of each product.

Currently the cart will not prevent you from ordering more than 2 of a design.  However we will not fulfil more than 2 of any design per customer.  Customers ordering more than 2 of a design will of course be refunded for the extra items which aren't fulfilled.

If there is some reason that you wanted to purchase extra items, please get in touch with customer service at customer-service@teacupgirl.com

 

Are you an Australian Maker?

Yes! At the moment, our brooches are handmade by Bonita (me) an Australian currently living in Thailand. We like to say we are Australian owned and made although our location is currently not in Oz.

 

Contacting Teacup Girl

Email for customer service, website support, design, and production: customer-service@teacupgirl.com