F.A.Q.

Product Information

Teacup Girl pieces are created to be one-of-a-kind, miniature, wearable artworks. Each one is designed with thoughtful approach to bringing joy by Australian artist, Bonita E. J. Vear, and is set free with the hope of adding a smile and a touch of whimsy to your day. 

Every individual piece is meticulously hand painted and hand assembled with care. 

Please be aware all products will differ slightly due to naturally occurring variations in acrylic and the nature of handmade, artisan pieces.

Colours will be represented as accurately as possible, but there will be variations on different screens. 

All brooches come with rolling, c-lock safety pin back unless in the small pin category which features an easy to use c-clasp pin back, or a post pin with a butterfly clasp. 

Designs come securely packaged in our original Teacup Girl gift boxes, or securely pinned to a backing card with appropriate protection.

Delivery Details

All orders placed with us are process through our small home studio and hand Made To Order.

To provide a solution to quick sellout times and limited runs, the pieces are made after the orders have been placed and as such there will be a five to six week window of production BEFORE the orders start shipping out. 

If there are questions about the length of time before proposed shipping please get in touch with Teacup Girl customer service: customer-service@teacupgirl.com

 

Refunds & Returns

Each brooch has a 100% quality guarantee. If you are at all unhappy with the quality of the product it is returnable for a full refund or replacement.

Please email customer service at customer-service@teacupgirl.com to arrange the return.

Shipping & Handling

If you wish to have your purchase arrive with Express shipping for any reason, please get in touch with our customer service and we can arrange for DHL or FedEx delivery. This option will come at an extra postage cost.


Shipping Rates

Australian Wide Shipping Rate: $11.00

International Flat Rate: $28.00*

*Please note that international shipping rates and time frames are effected by Covid19 worldwide and we can not guarantee any arrival dates. Please be aware international destinations will have long mail delays from Australia.  

Combined Shipping

We will combine orders if they are addressed to the same name and address. 

Please email us within 24 hours of placing the order with your order numbers so we can confirm they are to the same address. We will then refund any excess postage, and combine the orders.

Yes! At the moment, our brooches are handmade by Bonita and the Teacup Girl team, currently in Canberra ACT.

Contacting Teacup Girl

Email for customer service, website support, design, and production: customer-service@teacupgirl.com