F.A.Q.

Product Information

Teacup Girl pieces are created to be one-of-a-kind, miniature, wearable artworks. Each one is carefully designed by Australian artist, Bonita E. J. Vear, and is set free with the hope of adding a smile and a touch of whimsy to your day. 

Every individual piece is meticulously hand painted and hand assembled with care. As such, they are limited in number and will not always be available for sale. 

Please be aware all products will differ slightly due to variations in acrylic and the nature of handmade, artisan pieces.

Colours will be represented as accurately as possible, but there will be variations on different screens. 

All brooches come with rolling, c-lock safety pin back unless in the small pin category which features an easy to use c-clasp pin back.

Designs come securely packaged in our original Teacup Girl gift boxes, or securely pinned to a backing card with appropriate protection.

Refunds & Returns

Each brooch has a 100% quality guarantee. If you are at all unhappy with the quality of the product it is returnable for a full refund.

Please email customer service at customer-service@teacupgirl.com to arrange the return.

Shipping & Handling

Please allow up to 14 business days processing time, as well as postal delivery time for your order.

If you provide us with an email address, we will send an email after purchase confirming your tracking number.

If you wish to have your purchase arrive with Express shipping for any reason, please get in touch with our customer service and we can arrange for DHL or FedEx delivery. This option will come at an extra postage cost.


Shipping Rates

Australian Wide Shipping Rate: $10.00

International Flat Rate: $25.00*

*Please note that international shipping rates and time frames are effected by Covid19 worldwide and we can not guarantee any arrival dates. Please be aware international destinations will have long mail delays from Australia.  

Combined Shipping

We will combine orders if they are addressed to the same name and address. 

Please email us within 24 hours of placing the order with your order numbers so we can confirm they are to the same address. We will then refund any excess postage, and combine the orders.

What are Pre-order Items?

Pre-orders are pieces that have not been made in advance to the sale. They will take a lot longer to arrive. There is a 6-8 week time frame on the process of assembling pre-order pieces before shipping. Shipping can take up to 14 business days within Australia after that assembly time, and international shipping can take up to another 6-8 weeks.  

Please be aware of the extended fulfillment time and the addition shipping time requirements before ordering a pre-order piece. If you have any concerns during this process, please reach out to our customer service and we will do our best to help you.  

Why make pre-order pieces if they take longer to arrive?

The great thing about pre-orders is that they let us know how many pieces to make in total.  This helps our customers to not miss out on their favorite pieces, and it's important to us that we give our customers a chance to get the designs they love. 

The number of pieces available will still be limited as we don't want to commit to making more brooches than we can deliver in a reasonable time frame.

Is there a limit to the number of each design that I can order?

We currently have a limit of 2 per design as we want everyone to have a chance to get something. This is because we are 100% handmade, and we can only make limited quantities of each product.

Yes! At the moment, our brooches are handmade by Bonita (me) an Australian currently living in Canberra ACT.

Contacting Teacup Girl

Email for customer service, website support, design, and production: customer-service@teacupgirl.com